Wholesale Policy

These terms apply to all wholesale accounts and orders with FindLavender (GonzaTech LLC), Sequim, Washington. Placing a wholesale order means you agree to them. If anything here doesn't fit your business, talk to us before ordering.

1. Who can open a wholesale account

Wholesale pricing is for businesses that resell our products, such as garden centers, nurseries, gift shops, farms and boutiques. To apply, email info@findlavender.com with:

Legal business name, and any trade name you use
Contact name, phone number and email address
Business address, and the shipping or delivery address if it's different
A copy of your reseller permit or resale certificate (Washington businesses: your reseller permit)
Type of business, and a website or social media page if you have one
Whether you'd like orders shipped or locally delivered

We review applications within a few business days. We may approve, decline or close an account at our discretion.

2. Pricing

Approved accounts are assigned a wholesale price level. Your pricing shows when you're logged in and is applied automatically at checkout.
Wholesale prices are for your business only. Please don't share your login or pricing.
Prices may change. Orders are charged at the prices in effect when the order is placed.
Wholesale pricing can't be combined with other discount codes or promotions.

3. Order minimums and quantities

$500 minimum per order, at wholesale prices.
Live plants are sold by the full flat only: 18 plants per flat in 4" pots, or 6 plants per flat in 2.5-quart pots.
Order online through our wholesale order form while logged in. Add your PO number in the cart if you use one.

4. Payment

All orders are paid in full when placed, whether they're shipped or delivered.
Orders don't ship or go out for delivery until payment in full has been received.
Net 30 accounts: the only exception. Accounts approved for Net 30 terms may choose "Bill my account (Net 30)" in the cart. Invoices are due 30 days from the invoice date. Net 30 is offered at our discretion, usually after several orders paid on time.
Large scheduled orders: orders over $2,000 scheduled to ship or deliver 4 or more months out require a 20% deposit when ordered. We'll invoice the remaining balance when your order is ready, and it ships or is delivered once the balance is paid.
If an invoice is past due, we may hold new orders and shipments until the account is current, and Net 30 terms may be removed.

5. Shipping

We ship within the contiguous United States only. We don't ship to Alaska, Hawaii or Puerto Rico.
Wholesale orders of $500 or more ship free.
We pack and ship every order ourselves from Sequim, Washington. Most orders ship within a few business days of payment. Scheduled orders ship on or before the date you request, once paid in full.
Live plants ship all year except mid-December to mid-January, when it's too cold for plants to travel safely.

6. Local delivery

We deliver locally on Tuesdays and Thursdays, with at least one week's notice. Choose your delivery date in the cart.
Local delivery is free on orders of $500 or more.
Someone should be available to receive live plants, or tell us where to leave them safely out of direct sun.
Not sure if you're in our delivery area? Email us before ordering.

7. Damaged, missing or incorrect items

Please check your order as soon as it arrives.
Report any damaged, missing or incorrect items within 3 days of receiving your order. Email info@findlavender.com with your order number and photos.
We'll replace the items, or refund or credit them, at our choice.
Once plants are in your care, we can't be responsible for losses from watering, light, weather or handling.

8. Returns and cancellations

Live plants can't be returned. Other wholesale items are final sale unless they arrive damaged or incorrect (see section 7).
To change or cancel an order, contact us as soon as possible. Orders that have already shipped or are out for delivery can't be cancelled.
Scheduled orders with a 20% deposit: if you cancel more than one week before the scheduled ship or delivery date, we'll refund your deposit. If you cancel within one week of that date, the deposit is non-refundable, because by then we've used it to buy materials and prepare your order.

9. Sales tax

We don't charge sales tax on wholesale orders once a valid reseller permit or resale certificate is on file. Without one, sales tax is added where required.

10. Selling our products

You're welcome to use our product photos and descriptions to sell FindLavender products you've bought from us.
Please don't present our products as your own brand without our written permission.

11. Changes to this policy

We may update these terms from time to time. The version on this page applies to new orders. Questions? Email info@findlavender.com or call (360) 775-3505.